Author: SASS Global

Cancellation Policies

Cancellation Policy:

Bookings made 15 days or more in advance:

• For HOLIDAY PERIODS bookings, must cancel at least 14 days prior to arrival to avoid charges.
• Free cancellation until 48 hours before arrival
• Charge of cost of first night if cancelled within 48 hours of arrival
• Charge of full amount for no-show
• Prepayment of cost of first night at time of booking

Bookings made less than 15 days in advance:

• For HOLIDAY PERIODS bookings, must cancel at least 14 days prior to arrival to avoid charges
• Free cancellation until 48 hours before 3:00 PM BOT on day of check-in, except during holiday periods
• Charge of 100% of booking amount if cancelled within required time frame or for no-shows
• Prepayment of 50% of total price at time of booking

Pre-Authorization Preferences:

• Credit cards will be charged prior to arrival and after the free cancellation period ends
• The Pre-authorization amount is the cost of first night.

Please note that this cancellation policy is legally binding and supersedes any other prior agreements or representations made by the hotel.

Privacy Policy for Casa Verde Hotel Website

At Casa Verde Hotel, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you visit our website.

Information We Collect We collect various types of personal information from visitors to our website, including:

• Contact Information: We collect your name, email address, phone number, and postal address when you make a reservation or contact us through our website.
• Payment Information: We collect your credit card information to process your reservation or payment.
• Website Usage Information: We collect information about your activity on our website, such as the pages you visit, the links you click, and the time you spend on each page.

How We Use Your Information We use your personal information to:

• Process your reservations and payments.
• Communicate with you about your reservation or other inquiries.
• Improve our website and services by analyzing website usage data.
• Send you marketing communications about our hotel and services.

Sharing Your Information We may share your personal information with third-party service providers that help us process reservations and payments, deliver marketing communications, and analyze website usage data. We require these service providers to protect your personal information and use it only for the purposes for which we disclose it.

We may also share your personal information with law enforcement or other government agencies as required by law or in response to a subpoena, court order, or other legal process.

Your Choices You have the right to:

• Access and update your personal information by contacting us.
• Opt out of receiving marketing communications from us by clicking the “unsubscribe” link in our emails or contacting us.
• Delete your personal information by contacting us, although we may retain certain information as required by law or for legitimate business purposes.

Security We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Updates to this Privacy Policy We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post a notice on our website if we make material changes to this policy.

Contact Us If you have any questions or concerns about our privacy policy or practices, please contact us at [email protected]